Costli

Terms of Service

Last updated: January 31, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Costli ("we," "us," or "Company") governing your access to and use of the Costli food cost management platform, including any associated websites, applications, and services (collectively, the "Service").

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

Costli is a software-as-a-service (SaaS) platform designed to help food businesses manage costs, track profitability, and optimize operations. The Service includes:

  • Ingredient Management: Track ingredient costs, prices, and suppliers
  • Recipe Costing: Create recipes with automatic cost calculations
  • Product Pricing: Build products with target profit margins
  • Inventory Tracking: Monitor stock levels and generate shopping lists
  • POS Integrations: Connect with commerce systems (Square, Shopify, PayPal, Toast, Clover, Lightspeed) to sync sales data
  • Analytics & Reporting: View business metrics, profit margins, and performance insights
  • SOP Generation: Create and export Standard Operating Procedures for recipes
  • Brand Playbook: Document your brand identity and business strategy
  • Expense Tracking: Record and categorize business expenses
  • Labor Management: Track staff positions, rates, and labor costs

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account by providing:

  • A valid email address
  • Your name
  • A secure password
  • Business information during onboarding

You must provide accurate, current, and complete information. Providing false information constitutes a breach of these Terms and may result in account termination.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your password and account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. The Service is intended for business use by food industry professionals.

4. Subscription Plans and Payment

4.1 Subscription Plans

The Service offers multiple subscription tiers:

  • Free: Limited features for individual users or evaluation
  • Starter: Core features for small food businesses
  • Professional: Advanced features including integrations and analytics
  • Enterprise: Full feature access with priority support

Current pricing and feature availability are displayed on our website and in the app. We reserve the right to change pricing with 30 days' advance notice.

4.2 Billing and Payment

  • Paid subscriptions are billed in advance on a monthly or annual basis
  • Payment is processed securely by Stripe; we do not store your payment card details
  • All fees are non-refundable except as expressly stated in these Terms or required by law
  • You are responsible for all applicable taxes

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your account settings (Settings > Billing). Upon cancellation, you retain access to the Service until the end of your current billing period.

4.4 Failed Payments

If payment fails, we will attempt to notify you and retry the charge. If payment remains unsuccessful, we may suspend or downgrade your account. We reserve the right to terminate accounts with prolonged payment failures.

4.5 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing period after the notice period. Continued use after a price change constitutes acceptance of the new pricing.

5. Data Ownership and Intellectual Property

5.1 Your Data

You retain all ownership rights to your data. This includes all ingredients, recipes, products, sales data, customer information, and any other content you upload, create, or store through the Service ("Your Content").

By using the Service, you grant us a limited, non-exclusive, worldwide license to store, process, and display Your Content solely to provide and improve the Service. This license terminates when you delete your account or remove Your Content.

5.2 Our Intellectual Property

The Service, including its design, features, code, documentation, and all related intellectual property, is owned by Costli and protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute the Service or any part thereof
  • Reverse engineer, decompile, or disassemble the Service
  • Remove or alter any proprietary notices or labels
  • Use our trademarks or branding without written permission

5.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Service without compensation or attribution to you.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Service for any illegal, fraudulent, or unauthorized purpose
  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service's infrastructure or security
  • Upload malicious code, viruses, or harmful content
  • Scrape, harvest, or collect data from the Service without permission
  • Use automated systems (bots, crawlers) to access the Service
  • Impersonate another person or entity
  • Share account credentials with unauthorized parties
  • Resell, sublicense, or commercially exploit the Service without authorization
  • Use the Service in a way that could damage, disable, or impair it

Violation of these restrictions may result in immediate account suspension or termination.

7. Third-Party Integrations

7.1 POS and External Services

The Service allows you to connect third-party point-of-sale systems and other external services. By connecting these services, you:

  • Authorize us to access and retrieve data from those services on your behalf
  • Represent that you have the right to share that data with us
  • Acknowledge that third-party services are governed by their own terms and policies

7.2 Disclaimer

We are not responsible for the availability, accuracy, or reliability of third-party integrations. Third-party services may change, become unavailable, or charge fees independently of Costli. We do not guarantee compatibility with any specific third-party service.

8. Service Availability

8.1 Uptime

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible)
  • Emergency repairs or security updates
  • Factors beyond our control (network outages, natural disasters, etc.)

8.2 Support

Support is available via email at support@costli.ai. Response times vary by subscription tier. We aim to respond to all inquiries within 24 hours on business days.

9. Termination

9.1 Termination by You

You may cancel your subscription or delete your account at any time through your account settings (Settings > Data & Privacy). Upon account deletion:

  • Your data will be deleted within 30 days
  • You will not receive any refund for unused subscription time
  • Data required for legal or audit purposes may be retained longer

9.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms or our Acceptable Use policy
  • You engage in fraudulent or illegal activity
  • Your account poses a security risk to the Service or other users
  • Required by law or legal process

For non-critical violations, we will attempt to notify you and provide an opportunity to remedy the violation before termination.

9.3 Effect of Termination

Upon termination:

  • Your right to access the Service immediately ends
  • You remain liable for any outstanding fees
  • Provisions that by their nature should survive (intellectual property, limitations of liability, indemnification) will continue to apply

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We specifically disclaim all implied warranties including:

  • Warranties of merchantability and fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties regarding accuracy, reliability, or completeness of the Service
  • Warranties that the Service will be error-free or uninterrupted

Cost calculations, profit margins, and other data provided by the Service are based on the information you input. We do not guarantee the accuracy of calculations or that they are suitable for tax, accounting, or regulatory compliance purposes. You should verify important figures with qualified professionals.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSTLI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Damages arising from service interruptions, data loss, or security breaches
  • Damages resulting from third-party integrations or services
  • Any damages exceeding the total amount you paid us in the 12 months preceding the claim

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Costli and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your Content or data you provide to the Service

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at legal@costli.ai and attempt to resolve the dispute informally for at least 30 days.

13.2 Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved by binding arbitration rather than in court, except that you may pursue claims in small claims court if eligible.

Arbitration shall be administered by a recognized arbitration organization under its applicable rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to bring or participate in class actions, collective actions, or representative actions.

13.4 Opt-Out

You may opt out of the arbitration and class action waiver provisions by notifying us in writing within 30 days of first accepting these Terms. Opt-out requests should be sent to legal@costli.ai.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent court proceedings are permitted, you consent to the exclusive jurisdiction of state and federal courts located in Delaware.

15. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Provide at least 30 days' notice before changes take effect
  • Notify you via email or in-app notification

Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Costli regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war or terrorism, pandemics, labor disputes, or government actions.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: